"I chose care work as I wanted a change in my career, after working in childcare for 20 years. If you are thinking of a change in career than take the step. I did and choose Universal Care Services to start my new career, and work in people's home. Helping with personal care, medication, cleaning commodes, social care, going on a bus, to have a cup of tea and a wonder, cleaning, cooking, washing, gardening anything that a person needs, they are all unique. I have loved working in care . I have met so many lovely people, getting to know all about them and them getting to know me. It's always a challenge when you meet someone for the first time and breaking the ice. Once done its a memory that will stay with you. It's amazing going the extra mile, making them feel special if only for a few moments in their day, it stays with them too. Working Christmas Day was special, seeing service users who hadn't had a visit all day or had just come home from visiting family and relaying their stories. Having to dial 999 was scary and rewarding too when you know you have done the right thing getting them the help needed."

I have worked in the care sector for 39 years, embarking on a incredible journey, beginning as a care worker in a hospital before moving into health and social care, where I gained a wealth of experience across a variety of services. Through hard work, determination, and a real passion for providing high-quality care, I have worked my way up the career pathway to become an Operations Director. I am incredibly proud of what I have achieved and remain committed to supporting people, developing teams, and making a positive difference in the lives of others every day here at Universal Care Services

Everyone on my round, and carers/office staff I work with know me as Becci. I focus on the individual and what works for them, not what works for me. This is because the care given is about the individual person and how me achieve harmony for them. I never rush anyone, I make sure they know what is happening at all times, and is anything is wrong, we talk it through and adapt, to make them feel safe and secure

My favourite thing about being a carer at Universal is the people I go and see. I see them all like my great big family and I care for them. I enjoy seeing their faces light up when I walk into the room, me and my clients all have fantastic laughs together and they will never be forgotten even when they no longer need me.