At Universal Care Services, we provide Personalised complex care services for adults and children with long-term or life-limiting conditions.
At Universal Care Care, we understand that finding the right care services for yourself or a loved one is an important decision. We specialise in providing personalised care services for both adults and children . Our commitment is to deliver high-quality, person-centered care that respects the unique needs and preferences of everyone.
Our Approach
Our team of highly skilled and experienced professionals work closely with each service user and their family to develop a personalised complex care plan. This collaborative approach ensures that every aspect of care is attuned to the individual’s needs and aspirations.
We are dedicated to continuous improvement, offering ongoing training and support to our staff. This ensures they are equipped with the latest knowledge and skills to provide the highest standard of care.
Why choose Complex Care
Maintain Independence and Control
Care at home empowers individuals with physical disabilities to stay in control of their routines, from what time they wake up to how they spend their day. This promotes dignity, autonomy, and a sense of ownership over personal choices that may be limited in a care home setting.
Personalised, One-to-One Support
At-home care is tailored to the individual’s unique mobility challenges, routines, and preferences. Unlike care homes where staff must divide their attention, home carers focus entirely on the individual’s physical, emotional, and practical needs.
Comfortable, Familiar Environment
Staying at home means living in a familiar space that is often already adapted or can be modified to support mobility. This reduces the stress of relocation and helps individuals feel secure and settled, which is especially beneficial for long-term conditions.
Flexible and Adaptable Support
Home care can be scheduled around work, education, social activities, or hobbies. Whether support is needed for just a few hours a day or 24/7, the service adapts as needs change—allowing for a full, active lifestyle with fewer restrictions.
Better Emotional and Mental Well-being
Home care allows individuals to remain connected to their community, family, and social networks. This familiarity and sense of belonging can significantly reduce feelings of isolation or depression, which can be more common in residential settings.
Family Involvement and Peace of Mind
Families can be closely involved in the individual’s life and care, supporting emotional well-being and providing reassurance. Being cared for at home makes it easier for loved ones to visit, participate, and maintain strong relationships.
How a carer can help
At Universal Care Services, our Care Assistants can carry out a number of different activities when they visit, whether it be a trip to the shops or helping with hoovering followed by a cup of tea and a chat.
Your Universal Care Services Care Assistant will help with whatever is needed at that time.
- Regular companionship care through
- No need to accommodate a live-in carer
- Flexibility of service, subject to availability you can increase service to meet ad hoc or permanent needs.
- For no charge you can decrease calls with just 24 hours’ notice
- Small team of care assistants who will get to know your loved ones
- Potential to spot changes in health enabling quick action to aid diagnosis
- Provide emotional and practical support to loves ones
- Stay safe and happy in an environment you know; your home
More information and FAQs
It’s personalised support for individuals living with long-term disabilities, designed to help them live independently and comfortably in their own homes. This care can include assistance with mobility, personal care, daily tasks, and accessing the community.
We support a wide range of conditions, including spinal cord injuries, cerebral palsy, muscular dystrophy, multiple sclerosis, arthritis, and mobility impairments due to injury or illness. Our care plans are tailored to each individual’s specific needs and goals.
Our trained carers can assist with tasks such as moving safely around the home, using mobility aids, personal hygiene, meal preparation, household chores, attending appointments, and participating in hobbies or work. We promote independence wherever possible.
Yes. We regularly review care plans to ensure they meet changing needs – whether you require more support due to health changes or want to scale back as you become more independent. Flexibility is a core part of our approach.
Where possible, we aim to provide a consistent team of carers who get to know you well. Continuity helps build trust, reduces stress, and ensures a smoother, more comfortable care experience.
Our partners
