Home Care

Providing high-quality, specialised care that is fully customised to your unique needs.

At Universal Care services, we provide Home Care & Support, also known as Domiciliary Care.

Universal Care Services provides a bespoke visiting home care service, to offer a little extra support; allowing you to continue living independently in your own home.

The service is extremely flexible – our Universal Care Assistants can visit once a week, or up to several visits a day throughout the week, depending on what is needed. We understand the importance of continuity, and depending on your requirements, there may be two or three Universal Care Assistants who will visit on a rota basis.

Why choose Universal Care Services

Stay in a familiar environment

With Universal Care Services, we can support you in maintaining your independence while receiving the necessary care you need, as well as creating a familiar and stress-free environment. With our help, you can enjoy a higher quality of life without the need to leave your cherished home.

Highly Trained Professionals

Here at Universal Care Services, we pride our selves on our meticulous, accredited training. All our new starters, no matter their experience, spend their first week, learning the ins and outs of how we work! This means you can trust us to provide you or your loved ones consistent high quality care.

Personalised, One-To-One Support

At home care ensures dedicated, tailored care that focuses solely on the individual’s needs and wishes. Unlike shared settings, carers provide uninterrupted support, helping to manage symptoms, pain, and emotional well-being with compassion and dignity.

Time with Family and Loved Ones

Home-based care makes it easier for family and friends to spend meaningful time together without strict visiting hours. Loved ones can be present, involved, and supported throughout the process, creating a more personal and connected experience.

Respect for Personal Routines and Wishes

Care at home respects the person’s values, preferences, cultural or religious practices, and choices about how they wish to spend their remaining time. This level of personalisation is harder to achieve in institutional settings.

Find out more about Universal Care Services About Us

How a carer can help

At Universal Care Services, our Care Assistants can carry out a number of different activities when they visit, whether it be a trip to the shops or helping with hoovering followed by a cup of tea and a chat.

Your Universal Care Services Care Assistant will help with whatever is needed at that time.

  1. Regular companionship care throughout
  2. No need to accommodate a live-in carer
  3. Flexibility of service, subject to availability you can increase service to meet ad hoc or permanent needs.
  4. For no charge you can decrease calls with just 24 hours’ notice
  5. Small team of care assistants who will get to know your loved ones
  6. Potential to spot changes in health enabling quick action to aid diagnosis
  7. Potential to spot changes in health enabling quick action to aid diagnosis

Home Care Activities

At Universal Care Services, our assistants can carry out a number of different activities when they visit, whether it be a trip to the shops or helping with hoovering followed by a cup of tea and a chat. Your Universal Care Assistant will help with whatever is needed at that time. Activities may include:

  • Help with getting up in the morning
  • Help with dressing and personal care, such as showering or hair washing
  • Preparing meals
  • Light household duties such as cleaning, laundry and ironing
  • Help with a trip to the shops
  • Making the home secure
  • Help with getting ready for bed at night.

Our care plans are flexible and responsive, regularly reviewed and updated to ensure we are always providing the right level of care.

Care stories

Providing care for vulnerable individuals is a very delicate matter. This type of work requires a lot of empathy, humanity and patience. Fortunately, the people working at this company, both those in the office and those providing care, have demonstrated that they posses thee qualities. I am especially thankful to those who have really made the effort to understand my mother's needs and showed her kindness.

Ernest R (Son of Client) – Ipswich

Universal Care Services have given my Mum excellent care from the beginning. All staff, whether in the office or carers in the field, have been super friendly, attentive, caring, thoughtful and vigilant and have done everything we have asked of them to help and care for Mum. I have not regretted choosing Universal Care, they have proved to be worth their weight in gold. My Mum, family and i are really grateful that they are there when we need them. Thank you.

Shirley A (Daughter of Client) – Ipswich

Universal Care Services has provided excellent care for my husband. They ensure all his care needs are assessed and met, including personal care, washing, dressing and emotional support, also prevention in relation to reducing his risk to pressure areas. Most importantly, they make him smile. They have built up a lovely relationship with him and he looks forward to seeing them every day. Nothing is too much trouble for them, they go above and beyond and take pride in their role. I have learned so much from then and feel very lucky that i chose this company.

Pauline P (Wife of Client) – Coleshill

Management, office staff and all staff have gone above and beyond. Nothing was too much trouble and they were always there to help whenever i was struggling. I felt they were all just a big family and felt honoured to be apart of that friendship and trust. Thank you from the bottom of my heart for everything.

Sandra S (Niece of Client) – Worcester

More information and FAQs

Home care is support provided in your own home to help with daily tasks such as personal care, medication reminders, meal preparation, companionship, and more. A trained carer visits at agreed times to assist with specific needs, allowing individuals to live independently and safely at home.

Home care is suitable for older adults, individuals with disabilities, those recovering from illness or surgery, and people with long-term conditions. It’s flexible and tailored, meaning support is adjusted to match each person’s unique situation and preferences.

Care Assistant visits can range from short daily check-ins to multiple visits a day, overnight stays, or even 24-hour live-in care. We’ll work with you to create a care plan that fits your lifestyle and level of support needed.

Yes, home care is a safe option. Our carers are trained, DBS-checked professionals who follow strict safety protocols. We also conduct regular quality checks and risk assessments to ensure your home environment remains safe and supportive.

Costs depend on the level and frequency of care required. Some individuals may be eligible for local authority funding or direct payments. We’re happy to guide you through the funding process and provide a clear, no-obligation cost breakdown during your initial assessment.

How it works

1

Speak to our team

Contact our team to talk through your needs and options.

2

A free home care assessment

Our home care specialist will provide a free consultation to create your personally tailored care plan.

3

Get the care you need

Your personal care plan will be delivered by our care specialists.

Find out more about how it works Contact Us

Contact us

Speak to your local team to talk through your needs and options.

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