Meet The Team

At Universal Care Services, we believe that exceptional care starts with exceptional people. Our team is made up of compassionate, dedicated professionals who are passionate about making a difference in the lives of others.

Our History

From our experienced carers to our supportive office staff and leadership team, every member plays a vital role in delivering the high-quality, person-centred care we’re known for.

We’re proud to introduce the friendly faces behind the service – each one committed to treating every client with dignity, respect, and kindness. Get to know the people who make Universal Care Services a trusted name in home care.

Who Are We

Universal Care Services was founded with a simple but powerful mission: to provide compassionate, high-quality care that enables people to live independently and with dignity in their own homes. Since our beginnings in 2003, we’ve grown from a small, dedicated team into one of the UK’s trusted home care providers – serving communities across multiple regions with professionalism, empathy, and heart.

What started as a local care service has evolved into a network of passionate professionals who share a common goal: to make a real difference in people’s lives. Over the years, we’ve expanded our services, embraced new technologies, and continuously improved our training and standards – all while staying true to our core values of respect, reliability, and person-centred care.

Today, Universal Care Services is proud to support hundreds of individuals and families every day, thanks to the dedication of our incredible team. Our history is built on trust, compassion, and a commitment to excellence – and we’re just getting started.

Meet The Team

Scott Higgins-Wright

Regional Director
Midlands

Sharron Brown

Head Of Operations
Midlands

Elaine Finch

Head Of Quality
Midlands

Lizzie Wrafter

Operations Manager
Midlands

Jay Desai

Head Of Finance
Midlands

Kelly Lester

HR and Recruitment Manager
Midlands

Estelle Murphy

Regional Trainer
Midlands

Gareth Knight

Regional Trainer
Midlands

Emma Hamblet

Registered Manager
Ipswich

Arran Taylor

Registered Manager
Norfolk

Emma Winter

Registered Manager
Worcester

Claire Williams

Registered Manager
Corby

Monica Gatti-Hadley

Registered Manager
Hinckley

Nisha Varma

Registered Manager
Coleshill

Sandra Dambrauskiene

Registered Manager
Cambridge

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